I purchased a [2D Abstract Dynamic Logo Opener for use with my videos and at the time of purchase I thought I was getting something that was ready to use right away. However once I got my purchase and downloaded it, I found I received an Adobe After Effects file that has to be worked on from my end. I don’t have After Effects and the reason I bought this was to have something ready to use now. I was previously directed to the Envato help page, but all I can see there is a box to ask a question and some of the responses are years old. Can anyone point me in the right direction to sort this out please?
Option 1: download a demo version of AE from Adobe and use that
Option 2: hire a freelancer to help make changes www.studio.envato.com
Option 3: you can request a refund but this scenario would not automatically warrant that unless the item is actually broken. https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-