I am unable to activate a licence for a theme that I have been using on my site since 2017.

I am unable to activate a licence for a theme that I have been using on my site since 2017. Seosight - Digital Marketing Agency WordPress Theme by Crumina | ThemeForest
I thought a licence is for lifelong. Can anyone help me understand how does the licence works please?

Have you not had to activate the license previously?

Thank you for your prompt reply. Yes, I did activate it previously. I had put the website down due to Covid and re-enable the website 2 days ago and I was trying trying to update the theme/plugin etc today, I noticed a message to activate the licence. I used the same licence that I used before but I am getting an “invalid licence” message.

It sounds like if you had it previously registered then the authentication might be seeing it as a separate attempt to use the same code.

Your best option is to contact the author - as your standard support will have expired you may need to use item comments or via their envato profile

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Ah! makes complete sense. Will try it now. Many thanks