I am not getting my refund

Hi, I purchased a theme 2 weeks ago but it is not described as written also the author did not reply any sopport comment. I submitted two tickets 14 days but there is no reply still also I applied for return 14 days ago but there is still no response from author. How can I get Rid of this?
Theme Link: Hospital Medical Doctor WordPress Theme - Hospital+

Hi @husaifarma,

Please see this Help Center article on how to request a refund:


I follow this. Apllied a refund request 14 days ago but no response. This is unexpected from envatoo.

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.