I guess it’s normal. I am locked out of my account and I cant pay for items in my cart. Should I just wait?
I already did, and they sent me a ticket number. I have read that some users have to wait more than 12hrs to get a response!
Actually it may take anywhere from few hours to few business days. Envato Support will contact you as soon as possible, but in the meantime check this detailed thread on what may be happening.
The process took just a few hours, there was always a team support member taking care of me. I really felt the team work as a team for a newby like me. I was guided through all the process by several team members who took turns each on in their role.
Great team work! I will def recommend this site to all my fellow filmmakers who like me, are in a tight budget but feel supported by all efforts combined to bring on a quality affordable, and kind of generous product and art sharing as well.
More humane than commercial.