My statement. All Calculations are OK if buyer has not purchased support. I get 64%.
So for you, $31.36 is what gets added to your account, and not a lot less? (like what is happening to me?)
Ok, thanks. This is so frustrating how most replies say āthere is no problem, you are making the sameā when clearly this isnāt the case.
@BuchmannDesign It shows your earning is same before, but not.
Because buyers have the option to refund support, so if some one refund only the support the amount $14.70 will be deducted from your account.
So, now your earning is only $24.50 for that sale.
But while support is turned off your earning is 34.30(no chance for any deduction unless a sale reversal) Right?
I am still confused, but without support we canāt do successful sales here thanks @dtbaker
But at that same time i have another proposal,
why donāt provide the installation service with cost based?, support for 6 month only provided if i installed the theme or plugin on a buyer site. ?
Please let me know your thoughts
sam
Iām not getting the money in the ā6 months included supportā immediately with a sale. The customer is not buying and then refunding the support later.
Check this outā¦ it shows more clearly what Iām actually making:
In my balance, I am literally just making $21.44. Before Sept 1, I was making $34.30 for each sale (for a $49 theme).
Hi @BuchmannDesign after speaking with our help team super star @Briany it appears your issue was around the recently resolved bug in āThis weekās statsā on the Author Dashboard incorrectly reporting the earnings amount (it was not including the earning from support).
Edit: Reference to thread detailing the bug: Bug on Dashboard in Weekly Sales Stats
If an author decided to gave out support from comment or profile message, it is still allowed right?
She is a super star with super quick support! Together we figured out that the problem was is the āThis Weeks Statsā section. Shortly after we realized this, the bug got fixed. All is good now, thanks!