I am confused today because of the new support policy,
if i turned on the support i lost $0.01 for every sales, So just now Turned off the support. i’m sure the “support policy” is not written well, it has so many loopholes.
I have some other question this regard
The support time is calculated from the time of purchase or from support query raised time?
What happen if i turn off support now, existing buyers can contact me?
Still need to provide support for 1 rated customer’s because they are all in support period?
How i can i react if (already turned off support) customer contact via email or my site contact form?
What happened if a item deleted?
I don’t like to provide support for six month but 2 months is there any option to change the support period?
Some times sales reversal happened so any way to track that customer?
If i posted (support for six month free) because of my situation i can’t provide support for a week or two, will envato disabled the item?
Any restriction on support like support is only provided for live sites only?
[ in my past i have faced this problem a customer asks support for two live sites with single license, because of the Rating factor i can’t do anything ]
More Ever i would like to say to envato PLEASE HOLD THIS NEW SUPPORT POLICY because these all best match with POWER ELITE and ELITE Authors i mean this six month compulsory support.