i already subscribe evanto element, but it keep asking subscribe again

Envato Customers Purchases and Subscriptions
1

i cant download anyfile, because it keep asking me subscribe, and it cant pay again bcoz it said my student email faield to verify again.

what can i do ?

2

Hi @wakao4896,

Please contact Elements Support. Elements Support Team will be happy to help.

Thanks!

3

i had msg them, but already 3 days ++ they still not reply, and my problem still cant be solve yet