I can’t use this account for download anything. Your system require me buy subcription again.
You can see in this video: Royalty-Free Logos and Idents Tracks - Envato - Google Chrome 2024-12-11 08-17-55.mp4
Please fix it today for me to download your services.
Regards,
For any inquiries regarding your account, please contact Envato Elements Support.
I submiited form, but they reply so slowly and take many times for use service. They take me for 7 days.
Yes, the response time may vary due to various factors, but only Envato support can assist you with this matter.
From what I can see on that video, you never completed the purchase -
As @baevox has advised you, only Envato can help you with this.