How to withdrawal Refund Amount

Hi All,

Just want to know 1 thing, I bought a 2 WordPress theme few week back but 1 theme is not like it describe so i claim for refund. Now i got refund in my Envato wallet. I want to withdrawal the amot to my PAYPAL or bank.

Can anyone explain how to withdrawal money.

Depends how you paid for it. Refunds are typically returned in the same way they were purchased eg

  • buy direct then you get direct refunds
  • buy using credits/deposit then it will be returned the same way

In the 2nd case you cannot then withdraw the credits out again.

If you paid directly without purchasing credits then you need to speak to support who should be able to help

Please I bought an item directly with a credit card and requested refund, I’ve gotten the refund in my wallet but I want it in my direct credit card I used or my Bitcoin wallet, please what can I do

Hi,

Open a Envato Help Ticket they would like to assist you with an official answer.

Thanks!