I downloaded a free FoodTruck theme from CreateIT.
This page says limited support is available for free themes.
Their support mechanism seems to be submitting a ticket.
Submitting a ticket, here
fails because it requires a Purchase Code.
Following the instructions to find the purchase code, here
I click on Downloads and it says I haven’t bought anything yet.
How do I either a) get support without a Purchase Code, or B) get a Purchase Code when I haven’t bought anything?
This doesn’t seem like it is a problem specific to CreateIT. Seems like it should be an issue for anyone with a free theme, but I can’t find any discussion about it.