How to see the reply of ticket I have created?

Hi,

I had created tickets yesterday. But, I can’t see either a ticket nor any reply. May I know how to see that.

I have bought listingpro theme. I am facing few issues.

  1. Images are getting cropped in when it resizes to thumbnail. I want that to fit proportionately.
  2. Users are not getting mail when they sign up.
  3. As per classicpro demo, I should have the option of search through zip code in location. But I dont find that option

DId you create ticket with envato or the author’s support?

This is not something which Envato would be able to help with, and would need to follow the author’s policy. https://themeforest.net/item/listingpro-multipurpose-directory-theme/19386460/support