how to return money for a subscription

I took a subscription envato elements for a month. The account indicated that the subscription would end in three days (January 12). But today, January 10, the subscription lasted and money was debited. Is it possible to cancel the purchase. since the account was purchased for 1 month, and we planned to cancel the subscription today. (January 10th)

Hi,

Open a Help Ticket they would like to assist you with an official answer and solved your issue.

Take a look on this article hope you will understand how to get back your money.

Thanks!

the money has already been debited, we wanted to cancel the subscription on January 10th. The profile wrote that it drains after three days. And they wrote off 10. Is it possible to return these funds?

It’s probably because the renew date falls on a weekend.

Don’t download anything new. Then use the link from @unlockdesign to talk to support who should be able to help.

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