How to reset the assignment of the purchase code

Envato Customers Purchases and Subscriptions
1

Hello :smile: I just purchased a theme and installed it into my WordPress. I then noticed that my WordPress still had vestiges from the previous theme I had, and so I used the WP Reset plugin to reset the whole thing. Then, I tried to reinstall the theme, and it says the purchase code has already been used. This happened once before with another theme, and I do know there was a way to ā€œdeactivateā€ the purchase code so I can reinstall it. I just canā€™t remember what I did. I tried to explain this to the help center, but they didnā€™t seem to get it, based on language barriers. Does anyone here know how to reset the purchase code so the theme can be reinstalled into WordPress?

1 Like
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Hi @kenbkop,

To use purchase code again you have to unregister/deactivate the theme license. you can not use the same purchase code for more than 1 end product/website.

contact the theme Author and let them know How to Contact your purchased theme Author, the theme author will be happy to assist you within their scope.

Thanks

3

Yes, I am aware I canā€™t use the code more than once. My question was I wanted to know how to deactivate/unregister the license. I remember doing this myself before, at some screen some place, but I canā€™t remember how I did it. Are you saying the only way to do it is by contacting the author of the theme?

4

You have reset the whole wp. So, your theme options donā€™t have the theme license unregister option. In this case you have to contact theme author to unregister the theme license from their side.

Thanks