How to request a refund

We recently bought the theme Donority https://themeforest.net/item/donority-charity-donation-wordpress-theme/36009742 then we were able to login to their support system asking for help but we did get any support and they closed the ticket. We are now unable to login to their support system again and we asked for help to login to their support system but they just said that was not their responsibility since the support system is provided to them by a 3rd party?
We dont believe that they will care for their customers so how can we request for a refund on that purchase?
Thanks,

Hi there,

Please see this Help Center article on how to request a refund:

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