How to report bad item with bad support?


#1

Hi,

I recently bought a theme with good rating and just realized that the theme has a lot of bugs and worst support ever. I would like to report my problem to envato because the theme author do not replying my question anymore, how should I proceed?

Thanks,
William


#2

Depending on if you want a refund or just to report it select the appropriate link here https://help.market.envato.com/hc/en-us/categories/200216004 and submit a ticket


#3

Thank you Charlie.