How to recover money for a purchased template?

Hello, I bought the Kupon template, it doesn’t work after installing many options and features. I contacted technical support. They wrote back after sending 4 messages. I have sent login details on my website and server logs.

Currently they do not reply to messages. I asked for a refund for the purchased template, I did not receive a response.

How to recover money for a purchased template?


Helpful article about Envato Elements item support

Open a Envato elements help ticket they would like to assist you.



If you purchased Kupon template from envato market (as like themeforest, codecanyon) and are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.