Today I sold an item and shortly after recieved an e-mail where the buyer explained that he bought the same item twice by mistake. Now he asks for a refund or if he can change it to another item of my portfolio. What would be my reply? I guess it has to go through Envato somehow or could I help him in any way?
If the buyer is legitimately correct or your item has a bug then you should offer a refund by requesting they Open a Refund Request. You’ll get notified when this happen and you can process it. From what I see your buyer just had a problem during a transaction and a refund should be given, but this is just my point of view. Cheers!
Big thanks for explaining this to me. I have never had such a request before. Anyhow, the customer is now informed!