How to Get Theme Support for Envato Elements Purchase

I purchased Ninzio’s Gustablo theme through my Envato Elements subscription, but I can’t get support because I don’t have a purchase code.

I know that support is not offered for free downloads, but I did actually pay for this (and the author was paid as well).

What can I do?

Sorry, support is not included for Elements customers/subscribers - that is “the price” of using Elements - you pay less per theme (you have access to a lot of themes and can try them) but there is no support and no auto updates and no lifetime updates.