How to get refund?

I bought the theme Consulting from Stylemex and I’ve been having difficulties with it since February 29th.
First couldn’t download demo information and contacted support. Worst support ever. They don’t respond in up to a week.
While a waiting for support I tried to install a new instance of my website in case there was a error, so I had to deactivate my purchase code, and when I tried to activate it again it said is was already an used.
So a month later, I just want my money back and try a different theme from a different vendor.
What is the procedure to get a refund?? I already asked to Stylemix guys, but they don’t respond o they don’t want to respond.

What should be my next step???

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If you are eligible to get a refund then you can request for a refund. Can I Get A Refund is an explanation of the refund policy.