How to get refund money on envato elements?

i am getting so many problems on wordpress themes when i upload the themes on wordpress, so any one can tell me what is the refund process

Hi vrchintam,
I don’t think it’s possible to get a refund in this case but you should contact Envato help team for details.

thanks for giving suggestion

Hi,

refund in Envato Elements seems a bit strange since you are not buying a single product but you pay a fee to have access to the whole library of digital products.
However, as recommended, try contact the Envato Elements support.

Bye