How to file a complaint

Hi, i have purchased the Comohos theme, and files are corrupted. There are problems with index files, specially in the theme files. Despite having an efficient backend installation team for me, multiple downloads and repeated follow ups have not solved it over the last 25 days. The responsiveness of the author and team is pathetic.
I finally gave up. please share how to get a refund

This is the theme: i purchased and i need a refund
Comohos - Multipurpose Responsive Premium OpenCart 2.2 - 2.3 Theme with 28+ Unique Designs

Follow the link to request a refund https://help.market.envato.com/hc/en-us/requests/new

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