How to change item category when auto update is enabled?

Envato Customers Audio and Video
1

Hello everyone!:grinning:
I wish to change category of my AudioJungle item but it seems like nobody will read the message I created when Automatic Update is enabled. I didn’t want do change anything within the files but only the category it was uploaded to. Only reviewer can do it - there is no option to do it from Dashboard. The info says: “Your changes were saved” but nothing changed since I wrote only message to reviewer. Auto Update is great feature but I guess nobody will read the message, right? …:slight_smile:
Please tell me how to do it?
Best Regards!

2

If anyone have any ideas please share or maybe someone experienced this already? Only thing that comes to my mind is to open a support ticket but it actually denies Auto Update idea…which should make things faster😀

3

I opened a support ticket. And my item category was changed in a few days (maybe 1 day, I don’t remember exactly).

4

Thanks for letting me know :+1:. Best regards!

5

Auto Update idea…which should make things faster​

6

There is a official info that changing category is only possible through Help Team and there is no plan to add this feature to Automatic Item Approval: Automatic Approval of Item Updates