how to cancel an operation due to template malfunction

Envato Customers Purchases and Subscriptions
1

Vertical theme has problems in the configuration module which makes it unusable and the author does not give concrete answers to obtain a solution. I would like to know how to get a refund and cancel my purchase.

2

Hi @faridsilva ,

If you are eligible to get a refund then you can request for refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).

Thanks

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