How to ask CodeCanyon a refound

CoachArthur · January 28, 2016, 1:45pm

Hi !

I just bought 2 plugins (userspro and its membership addon) that are not working correctly. After contacting the support and getting to the conclusion they couldn’t help me i ask then for a refound (within 7 business day in order to do it under my buyer’s protection) but they told me i had to ask CodeCnyon.
The problem is they display no contact info.

How to contact them and get a refound ?

Thank you,
Arthur

charlie4282 · January 28, 2016, 2:25pm

https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- then open a ticket https://help.market.envato.com/hc/en-us/requests/new

CoachArthur · January 29, 2016, 2:03pm

Thank you Charlie4282 !