A user that purchased my product doesn’t know where to find the envato purchase ID and requested a refund because “author didn’t answer where to find the ID” and envato happily gave him refund.
Okay, so the “included support” now includes that we have to educate users on how what works on envato, or what?
I don’t see a valid reason here.
Looking for answer from someone from the envato staff.
Thanks in advance. Cheers!