How remove or modify review ? How report theme seller fraud ?

I purchased a theme but encountered a significant error after installation.
When seeking assistance, the seller requested a 5-star review in exchange for help. And after that, he asked for money for changes for modification. he is in Bangladesh. (This took 1 month, and there is still nothing.)
I realized there was no real support, and it was extortion, but I still gave him a 5-star rating. It is the responsibility of envato.com to make sure sellers are responsible for what they are selling and their behavior.
This situation feels fraudulent and extortion, as the product has a major bug and lacks support.

  • How can I modify or remove my review?
  • How can I report the seller for fraudulent behavior?
  • How can I get my money back?

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

If you are eligible to get a refund then you can request for a refund. Can I Get A Refund is an explanation of the refund policy.

Thanks

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