How refund an abondened project for months??? HELP!

Hi

We purchased this item about 4 months ago when the author was talking about a huge update specially in whatsapp part. So we purchased it. After that their support page is under maintenance and nobody answers any comment for a long time. I don’t know where to go for help and support about this matter. It wasn’t cheap item and I really need that money back to fund other projects.

# Zender - Ultimate Messaging Platform for SMS, WhatsApp & use Android Devices as SMS Gateways (SaaS)

Thanks for your time

You can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules

Thanks

Hi, please submit a refund request again.

I asked for refund and author accepted. Now where the money goes? It goes in my Envato account balance or reverse through my payment method?

Thanks