how much time for get a author answer about refund ?

i bought one theme, download, install and this need to support for download demo data, this take almost 2 days for get support, and theme don’t works well in brazil for pin maps, theme don’t come with all custom camps , so i deleted all, install another theme and start a refund 2 days ago and don’t get any response yet, my purchase date is 6 days ago.

How do refunds work?

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i raised a dispute and dont have any answer yet

in case of dispute it can take some more days, support team will investigate and take steps as need. please keep patience. Thanks