We just published our first WP theme on the market and we are really excited.
We are located in Asia, however most of our sales have been to US customers.
Providing timely and professional customer support is one of our biggest goals,
however we have only two people on our team who are fluent in English.
The other members could be considered moderate in their language capabilities.
We would like to rotate our team to provide 24/7 customer support and cutback on
our response time. However, this would mean that the grammar quality of our
responses might drop a little bit.
So which would you guys suggest is better, faster response time with occasional
mistakes, or a bit slower response that is written in a more professional manner?
I would like to know what the average response time of experienced authors are.