How I can send mail for support my customer

themeforest

#1

Hi guys, today i got support mail but i can’t reply and send answer.

How can i send reply?

Screenshot: http://i.hizliresim.com/JaLVnB.jpg


#2

Be careful, you didn’t read that mail.

Just reply, then the mail will be sent to that customer.


#3

This is not mail adress. Just a username


#4

Have you clicked on the Reply button?! :slight_smile:


#5

Yes, after i clicked Reply button and try send message got error like this;


#6

I’ve run into this issue as well. It is because your mail client does not support the “Reply-To” email header.
Are you using “outlook.com” or the Windows 10 app? The windows 10 app does not support Reply-To, you’ll need to use the outlook.com website.


#7

Thank you so much you are right :slight_smile: Problem solved.


#8

Yes, maybe that email is wrong, this is why you got the delivery error notice.

My suggestion is to switch to a ticketing system, this is one reason why