How do you download an Envato.sites Subscription Invoice

Envato Customers Purchases and Subscriptions
1

I have made some websites using enavto.sites in the past and since I wanted the url not to be an ugly mess I have purchased their subscription plans in order to be able to use a custom domain.
My problem is that I can not find any downloadable invoice anywhere, I actually can’t find ANY invoice anywhere. I have looked something up before resorting to this and the Statements tab is completely empty. Any help is appreciated.
(I did send a ticket but I am expecting an answer in at least 7 days, judging from other posts ive read, and I need them today. It’s just crazy how you aren’t able to download your own invoices)

2

Here you will find you invoice

How to download Envato Elements invoice

3

Thank you for responding, but just like I said I did some quick searches before posting this.
On the page you’ve provided me, when hovering my name the options I get are: My Collections , My Downloads, Help Center and Sign Out, With both collections and downloads being empty. Therefore no trace of any invoice-like option.

4

Did you check this ?

  1. Login to your Envato Elements accounts and select ‘My Subscription’ from the menu.
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  2. On this page, you will see a list of all invoices which have been generated for your account. Once you find the invoice you want to download or view, click the icon to download or view a PDF copy of your invoice. Invoices created after 12 July 2017 can be viewed, downloaded as a PDF or printed from your browser.
    Screen_Shot_2018-10-23_at_4.44.21_pm.png
    Invoices created before this date can be viewed or printed from your browser.
5

Hi,

Still any question open a Help Ticket they would like to assist you with an official answer.

Hope they will helped!

6

Thanks for the timely reply.
Yes, I have checked and there is nothing there that can help me, unfortunately. I will upload some pictures on the chance that that may help me. Thank you.

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7

Hi

If you require a copy of your invoice, the Envato Elements support team can also send it to your accounts email address, you can contact Customer Success team who can send your invoice. You’ll need to:

Submit a support ticket here

Select ‘I need help to find my invoice’ in ‘Tell us more’

Elements support team will assist you.

Thanks

8

I think Luca is talking about https://sites.envato.com/

Support will hopefully get back to you soon… not having used the service I’m not sure how you’d get hold of an invoice, but support should be able to help.

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