How do you deal with cancellation of the sale?

People buy my app, download files and cancel purchases for a refund. It turns out that they get my application for free. How can this pattern be prevented?

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Here is all the information about refunds:
Envato Market Refund Rules.

If your customer are eligible to get a refund then you can approve the refund request otherwise you can decline.

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If you’re referring to “Sale Reversal”, there’s not much things to do but their account will be blocked after.

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