The customer purchased one of my old items and requested a refund. The customer claims that the item is defective or broken. The customer did not contact me in support and does not wish to correct the problem.
Here is the message:
“It was broken when uploading it tried figuring it out but it would not work. I do not want a fix, I would like a refund…”
I checked the item and did not find any inconsistencies. The item was sold for a long time and I did not receive a message about problems. As a result, I do not even know if this problem exists.
Technically, I have to approve the refund. But what to do if the customer does not want to explain what the problem is?