Hello there, I have used this service for a while and paid for a lot of your products and all works fine until i need support.
I have a new high priced theme that I bought and it will not activate due to envato not sending the activation email. I have contacted support multiple times through the ticket system but in 48h I have only got 1 response. The issue is I have a dev team that im paying for and they cannot even start the project.
Can some one please tell me if there are any other contact methods that I can use to speed this process up as this is very frustrating.
Can you clarify what you mean by this? Have you actually installed the theme but are stuck on the activation step? If so, this is handled by the theme author, not Envato, so it would be best to contact them.
Here are the different ways you can contact the author of your theme:
Theme it says log in to envato to activate but envato will not accept my login, I do not think this is an authors issue, I think you are passing the book. The theme works perfect but failed the activation on the envato website. For the money and usage i have given this envato (And paid extra for support), I expected better support. Can some one just please look in to this issue for me
I see, interesting. As far as I was aware, themes are required to allow you to activate using a purchase code rather than signing in with your Envato account. Are you sure there isn’t an option for this?
Also, if the image below is the screen you’re getting stuck at, then yep - that’s definitely something Envato will need to help you with, and they’ll get back to you via email as soon as they can. If you don’t hear back in another day or two, perhaps you can post your ticket number here and staff can check the status?