How do I contact support? I purchased the wrong template type which is incompatible with my site


#1

Hi,

I have purchased a template from here and I have ordered the wrong type by mistake - my site runs on gantry 5 and the template is for gantry4 which is not compatible with my site.

Is it possible to be refunded so I can purchase a gantry 5 template? I contacted the seller and they cannot swap the template and suggested I ask you.

Regards

Mel


#2

Details here:

Unfortunately with digital goods it’s quite hard to offer refunds for incorrect purchases.

Is the author planning an update to Gantry5?

You could also swap to Gantry4 as an option.