How do I cancel my refund request?

I purchased a theme and found a problem with the theme, then I requested a refund, the author immediately agreed, but after I communicated with the author, that problem was solved, then, I want to cancel the refund, how do I do?

Hi @nwnuyhs,

If the author didn’t accept the refund request then tell them to decline the request and done.
If the author already accepted then you can purchase again.


open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.