How can I make a complaint to the theme support?
My website is already finished but there are so many problems with the theme.
I opened many tickets but they are so slow and most of problem can’t be solved.
Just now I left a comment to ask them for help, then they sent someone over, said I can’t use the same images for different listings. And blame it’s a WordPress problem.
Then they just changes the contents in my listing!!! It’s my finisehd website with all the work they just come to change the content and make excuses they only changed settings.
I just want to know if there is anywhere to complaint to Envato to let Envato step into, like on lots big platforms if the seller have problem with the buyer can’t be solved, the platform can step into the situation to help.
If i didnt explain myself very clear, please see the screenshots will make more sense.