How can i get support from theme aurthors

I am new to envato service, i bought subscription, installing themes to my wordpress website, but I am having some issues in process. So I need to get some advice from theme creators, but they say that I need to prove that I bought their theme. So what should I do? It is impossible to decide in buying theme or not.

That’s pretty easy to do - https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Did you purchase an Envato Elements subscription? If so, there is no Item Support included with Envato Elements, you will have to purchase a regular license for that.

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