how can I get support for The Theme I bought?

Good morning,

How can I get support for The Theme I bought?
I’m almost done with Barista Theme, but I have a question for them.
Can you please provider me with the Foro o any mail?
I din’t get it, when I bought the Theme.

Thanks in advance
Anna

How to contact an author to get support or for any technical query:

Thank but can’t managed yet :
Is BArista Theme … Im following your steps and im going to the below page:
https://helpcenter.qodeinteractive.com/hc/en-us
And trying to login and they said :“Please provide a valid user.”
My license is:
(removed) - 16 May 2020

Thanks in advanced
Anna

you can post comments here and let them know:

otherwise you have to register their suport forum using the right username (use: purchased username in envato market). then login with that username. then have to Submit a request.

Thanks

Please … only with comments support I don’t get any answer… Can you please provide me a solution please. I bought Barista theme two weeks ago … and I didnt get the way to contact them for support.
I bought the theme in themeforest.
Please, can you be more clear in your answer … I will really aprecciate.

I loged in
https://helpcenter.qodeinteractive.com/hc/en-us
… but don´t find Barista Foro.

I’m sure, this shoud be easier that it is, isn’t?

Thanks
Anna

You have registered with their support and logged in? https://qodeinteractive.com/my-account/

That theme is definitely covered in their support but you still need to be logged in to get help

Yes i did!
But now, dont know how to acces to the support forum

Thank
Anna

There may not be a ‘forum’ - you may just need to login then ‘submit a request’ (link in the main menu)

1 Like

they have knowledgebase forum (search item and seect) and using that you may fix many issues but for getting support you have to submit a support request.