How can I contact supervisor of author support?

Edit: Deleting post.

All author queries need to go through Envato Author Support

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I would like to know if it is possible to get someone who leads author support since I have inconsistent behaviour from different persons handling issues.

One example is that customer leaves review, review is removed twice, then client posts same review after 3 months and then new person decides that - “After giving them the opportunity to read and understand our policy, they have finally posted a review within our terms.” Review is copy paste of previous review.

Is there anyone that could be contacted regarding this problem?