How can I cash back for a bad theme from theme forest??

Envato Customers Purchases and Subscriptions
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How can I cash back for a bad theme from theme forest??

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Info here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- but bear in mind (based on your other threads) mistaken purchases do not necessarily warrant refunds