How can I cancel a purchase?

I bought the Wordpress theme Lex Ride from OPAL. Unfortunately, the theme does not work at all, cannot be activated, demo content cannot be installed by yourself and there is no support. How can I cancel the purchase? Thanks for any answer.

Hello @HPBHL

Please take a look on this article to see the refund rules → Envato Market Refund Rules

If you are eligible for a refund, please see this Help Center article on how to request a refund:

1 Like


I’ve been trying to solve the problem since February 2021 - no chance. When I read the problem reports on Envanto Market - I read the same problem for 2 years - demo import does not work, plugins cannot be activated etc. The theme is simply not usable. Should no longer be sold through Envanto.

I’m sorry to hear you had a bad experience. But if the theme doesn’t work as advertised or the product is not working you are entitled to a refund.

You can also report this problem to Envato using this link → Envato Market Help and Support. They will be happy to assist.