We are looking for a support officer who can join our existing team. The ideal candidate will have both front-end and back-end development skills, as well as customer service and troubleshooting/debugging skills.
Hogash has an excellent reputation for customer support, the person who gets this job needs to continue and improve the relation with our clients.
- Help our clients by answering to their support tickets. We are using Zendesk platform for support.
- If needed, login to the customer FTP/WordPress website and troubleshoot the problem
- Provide small css customisations if needed.
- Find the best way to keep our customers happy. If you don’t know what the best solution for the customer is, ask for help so that the clients can get a proper response to his request
- Knowledge of WordPress platform and how themes work
- Be able to work independently
- Be polite, patient, helpful, even with impolite customers
- Good written English
How to apply:
We have already found a colleague for this job. Thank you all for contacting us.