We are looking for a Technical Remote Support for our themes on ThemeForest
You will be paid on monthly bases.
If you are willing to be paid by hour, you can contact us.
- Remote Position;
- 30 Hours per week or more;
Role & Responsibilities
- Provide support via email based system Ticksy
- Support users in their journey with our th, that could mean: help with installation and setup, troubleshooting errors, answer general questions about the theme’s functionality, provide best practice advice and sometimes minor CSS customizations.
- Weekly reports about bugs, top feature requests and plugin compatibility issues;
- WordPress and WooCommerce knowledge;
- Basic WordPress and WooCommerce coding knowledge;
- Basic WordPress and WooCommerce customization knowledge, familiarity with page templates and child themes;
- Troubleshooting Skills;
- Experience on a similar position;
- Familiarity with popular themes and plugins;
- Good written English;
- Reliability, politeness, patience and willingness to proactively help;