Hi! There's no money in my profile.


#1

Hi! There’s no money in my profile. On the night of August 23-24, 2018, I had $ 255 in my profile. In the morning there were 3 more sales, but the amount was reduced by $ 4. and now I have $ 251. like this? I didn’t have any returns.


#2

What does it say on your statement?

https://audiojungle.net/user/OwlStockMusic/statement


#3

the fact of the matter is that there is nothing unusual!


#4

No reversal?


#5

No/


#6

Weird then. The only thing i can tell you is open a ticket support.


#7

Please tell me where to find it?


#8

Try this
https://help.market.envato.com/hc/en-us/requests/new


#9

Did you buy something on Envato? Some Envato pages display summary of your sales and credits you have, like the main page in the mobile version (Chrome).


#10

payout?
old cache information? :thinking:
good luck!


#11

I did not buy anything, the money just disappeared and all.


#12

Thanks!


#13

You should definitely check your Statements.


#14

Here are my recent statements.


#15

I’m sorry to hear that ! Hope everything will solve very fast ! Good luck !


#16

Thank you very mutch!