I use it in my site www.ffwd.es as a portfolio for my own studio.
It all went fine, until I purchased a support from the creator of the theme to solve some problems I had with the showing of the home page. They updated theme and that issue seemed to get solved, but in some way they messed up the projects visualization that before was all right.
After that, the creator never give more support, so here I am trying to find someone who can help me.
The issue is the following:
In my media library images uploaded have variated images ratio, some of them are horizontal and other are vertical. Predominantly they are 3:2 ratio but there are some in other formats.
Anyways, the thing now is that in my projects, images are all them showing cropped at 16:9 horizontal. I cannot find what is doing this adjustment, and I would like to fix it, as now, some of the vertical pictures look dumbly cropped.
The theme author is responsible to provide the item support, in case of no support from them, there’s not much we can offer as it’s a job description rather than help.
Although, if you’re looking for freelancer/paid support, I’m available. You can contact me through this form to discuss the details
Have you a active (not expired) support period? If support not expired then author should reply for any technical query. But customization is not covered by envato support policy.
I purchased support, and I waited for more than a month for the Author answer.
After i asked for help at envato crew, they offered me support cash back as they couldn’t contact the author too.
It was no customization, as it was a feature that the theme had, that become wrong after their first support action.
I think I explained it in my first post.
I appreciate interest on it but I swear i tried to receive help from the Author and they didn’t want to give it.
