Hi guys,
I’ve had an item sent back to me twice now with a note that says my preview file has a black border around it.
There is a black border around the preview video file. Please remove the border and make sure the video fills the screen.
Trouble is, I can’t detect any black border around the video. Dimensions are 940 x 540, H.264 MP4 file. 29.97.
I did recreate the file after the first rejection just in case.
You can see the preview on vimeo below and screen caps are attached.
white_dog_grass_preview_960x540
Any help would be greatly appreciated! Thanks!
Hi MissionC,
Do you have Adobe After Effects ? IF yes or other software, add a white solid behind your project and and see if you have no image loss or a bad crop.
Thanks for responding.
Yep, the first thing I tried was making a new solid in my favorite shade a pink and putting it under the file 
We deliver for broadcast pretty much every week and I’ve never had this issue. Any other ideas? I just can’t figure out what they’re seeing. Some kind of aspect ratio bar in their video player perhaps?
can you post a screenshot of file properties? resolution, aspect ratio etc
Here you go. Thanks in advance for your help!
940x540?))) it must be 960x540 =)
we are idiots))) 
2 Likes
WOW. The worst part is I did this TWICE.
Haha, thanks for your help!
