Help with Soft Rejection


#1

Hi guys,

I’ve had an item sent back to me twice now with a note that says my preview file has a black border around it.

There is a black border around the preview video file. Please remove the border and make sure the video fills the screen.

Trouble is, I can’t detect any black border around the video. Dimensions are 940 x 540, H.264 MP4 file. 29.97.

I did recreate the file after the first rejection just in case.

You can see the preview on vimeo below and screen caps are attached.

white_dog_grass_preview_960x540

Any help would be greatly appreciated! Thanks!


#2

Hi MissionC,

Do you have Adobe After Effects ? IF yes or other software, add a white solid behind your project and and see if you have no image loss or a bad crop.


#3

Thanks for responding.

Yep, the first thing I tried was making a new solid in my favorite shade a pink and putting it under the file :slight_smile:

We deliver for broadcast pretty much every week and I’ve never had this issue. Any other ideas? I just can’t figure out what they’re seeing. Some kind of aspect ratio bar in their video player perhaps?


#4

can you post a screenshot of file properties? resolution, aspect ratio etc


#5

Here you go. Thanks in advance for your help!



#6

940x540?))) it must be 960x540 =)

we are idiots))) :laughing::joy:


#7

WOW. The worst part is I did this TWICE.

Haha, thanks for your help!