I’ve had an item sent back to me twice now with a note that says my preview file has a black border around it.
There is a black border around the preview video file. Please remove the border and make sure the video fills the screen.
Trouble is, I can’t detect any black border around the video. Dimensions are 940 x 540, H.264 MP4 file. 29.97.
I did recreate the file after the first rejection just in case.
You can see the preview on vimeo below and screen caps are attached.
Any help would be greatly appreciated! Thanks!