Help with Sahifa Theme and missing widget

I have a Listen Live box on website, which I can’t find in any of the Theme settings or Widgets part of Appearance settings.

There are currently two as the top one is disappearing when in monitor view. I have got advice on how to fix it using Theme Editor and changing the css, but I need to know how to change it without doing this.

Why can’t I find it anywhere? It isn’t a plug in. Does the theme need updating? Is this a bug error? Please help me :sob::tired_face:

Better contact the theme author for free support.

When I go to Tielabs, it’s support tells me to sign into Envato. The portal itself doesn’t take me anywhere but back to the home page. Envato told me to log in here and find help.