Help! why keep it saying 15 files missing


#1

when im trying to open my Clouds trailer in After Effects it keeps saying 15 files missing, whats wrong? and it keeps playing in slow motion and cant change it, pls help really want this trailer to work :confused:


#2

Maybe you are double clicking the aep file inside the zip without extracting everything. Open the zip file, extract all it’s content to a folder and then open the .aep. If you still get the missing files error, contact support.
Regards


#3

now I´ve tried extracting it but still comes with 15 files missing:

“After Effects error: file OF.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file 3D STROKES.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF_1.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF_2.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file 3D STROKE.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file CLOUDS MAIN 2.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file CLOUDS MAIN 3.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file CLOUDS MAIN.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF for text_10.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF for text 4.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF for texts_5,6,7,8,9 and 10.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF for texts_1,2,3and ,4.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file OF_text10.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file SMOKE 2.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

“After Effects error: file SMOKE.mov´ cannot be imported - this.mov´ file is damaged or unsupported”

"This project contains 21 references to missing effects. Please install the following effects to restore these references. (“CC Light Sweep”,“CC Spotlight”)

"After Effects warning: 15 files are missing since you last saved this project"

any ideas how to fix?


#4

Try downloading again. That’s when corruption can occur. And fix the missing plug-ins error too.


#5

Also ensure you have Quicktime installed (more likely this is the issue).


#6

yeah tried instll quicktime and it went from 15 missing files to 7, but it says i have to instll CC spotlight and CC light sweep?


#7

Yep - The CycoreFX plug-ins that come bundled with AE full version.


#8

Are you running this off another drive than the c:/ drive by any chance?
This sounds like either an install issue or possibly a dodgy hard drive.

Try fix drive errors then defragging.Have you recently removed AE and re-installed?