help. urgent

hello maybe someone could help me by saying how I contact codecanyon support urgently. what happens that I request a refund of a product but the author tells me that I can solve the issue already and that I must make the payment again because codecanyon has already approved the refund and if I do not make the payment I do not give solution to the Novelty I had with my project.

For this reason I urgently need to contact a codecanyon representative to see how I solve this novelty

1 Like

Hi

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

THANKS FOR YOUR RECOMENDATION

I just sent the request to the help team.

A QUESTION COULD TELL ME WHAT IS THE ESTIMATED TIME THEY TAKE
When answering

Envato Customer support team will reply you as quickly they can. In some cases as like holidays, large queue of open tickets can cause some delay. Thanks